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1.
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I have a personal life plan and work on it quarterly. So do my team leaders.
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2.
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The job (JTBD) our business solves is clearly defined and all team members understand it
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3.
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We have 3-5 clear differentiators that are easily and clearly explained
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4.
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We track each client relationship with engineering precision and all adhere to it.
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We are getting in front of the right number and quality of prospects each week
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6.
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Our buying experience from awareness to purchase to return and referral is mapped out and monitored for the best results
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7.
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We have a 10-year vision of where we are going, and everyone’s quarterly projects tie into it
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8.
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Our CORE values are customized and are reflected in how we act, how we hire, review and fire team members
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9.
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We have a clear process for how our business is done. It is illustrated, written down and active with team members.
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10.
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We have an active chart showing who is responsible for what roles and each person knows the 3-7 things they are responsible for each day
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11.
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We hold each other accountable to the responsibilities we have at every level
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12.
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Our leadership team is open, honest and humble with one another. We don’t compete for resources but pool our talents to overcome issues needing to be addressed in any department
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13.
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All our business areas pass “the bus test” (if the leader gets hit by a bus, the business area would perform as expected)
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14.
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If a sales person leaves, the new person can easily identify and pick up where the other left off
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15.
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We have an excellent process for evaluating our people around the fit for our company and how well they are performing each week, and all adhere to it.
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We have, and live by, a budget and specific measurables that allow us to score the important areas of our business weekly. Each person has a number that measures their performance.
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17.
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Our team meets regularly with the top 30% of clients and discusses the products and their needs
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18.
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We have an exit strategy and interview process for clients who no longer use us
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19.
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Our margins are excellent, and they allow us to save for future challenges
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20.
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We have a plan for the succession of our leadership team
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